Team Leader
Date:
6 Dec 2024
Location:
Mullingar, Co. Westmeath, IE, N91 Y5RE
Category:
Sales
Job Type:
Leaders
Job Overview
The primary function of the Team Leader is the management of a team and the smooth running of the day to day sales and support of the operation.
Job Responsibilities
Working closely with and reporting to the Sales & Performance Manager, you will be results focused and your key responsibilities will include:
- Focus, motivate and inspire the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
- Conducts one to one’s with team members to assess performance against objectives.
- Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
- Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
- Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
- Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
- Acts as a point of referral for complex and escalated queries.
- Working closely with team colleagues to collectively achieve overall targets set
- Ensuring all systems and procedures as laid down by the Company are complied with
- Accruing and maintaining comprehensive up to date knowledge and information of the Company’s Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriate
- Carrying out such duties as management may require from time to time
Job Responsibilities
Education
- Hold a third level qualification and / or appropriate professional qualification and be APA, CIP qualified or Grandfathered in the area of selling personal and commercial insurance)
Experiences
Competencies
Skills:
- Customer focused
- Excellent negotiation, influencing & decision making skills
- Ability to self-motivate and work on own initiative and also work as part of a team
- Strong resilience
- Target driven and results orientated
- Proactive approach
- Proficient in MS Office Suite – MS Word, Excel, Powerpoint
Competencies:
- Excellent communication skilss (written & verbal) Commercial awareness
- Leadership
- Problem solving
- Strong organisational skills
- Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012).
MCC
Under the Central Banks fitness and probity regime, this role carries the following Controlled Function designation: CF4
This role sits within Pay Band B of FBD’s Underwriting's Pay band
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