Team Leader

Job Overview

The primary function of the Team Leader is the management of a team and the smooth running of the day to day sales and support of the operation.

Job Responsibilities

Working closely with and reporting to the Sales & Performance Manager, you will be results focused and your key responsibilities will include:

• Focus, motivate and inspire the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
• Conducts one to one’s with team members to assess performance against objectives.
• Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
• Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
• Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
• Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
• Acts as a point of referral for complex and escalated queries.

• Working closely with team colleagues to collectively achieve overall targets set
• Ensuring all systems and procedures as laid down by the Company are complied with
• Accruing and maintaining comprehensive up to date knowledge and information of the Company’s Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriate
• Carrying out such duties as management may require from time to time

Job Responsibilities

Education

• Hold a third level qualification and / or appropriate professional qualification and be APA, CIP qualified or Grandfathered in the area of selling personal and commercial insurance)

Experiences

Competencies

Skills:

• Customer focused
• Excellent negotiation, influencing & decision making skills
• Ability to self-motivate and work on own initiative and also work as part of a team
• Strong resilience
• Target driven and results orientated
• Proactive approach
• Proficient in MS Office Suite – MS Word, Excel, Powerpoint

Competencies:

• Excellent communication skilss (written & verbal) Commercial awareness
• Leadership
• Problem solving
• Strong organisational skills
• Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012).

MCC

Under the Central Banks fitness and probity regime, this role carries the following Controlled Function designation:  CF4

This role sits within Pay Band B of FBD’s Underwriting's Pay band

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