Branch Support Sales Advisor

Job Overview

The primary function of the Branch Support Advisor is to renew and sell Personal Lines, Farm and Commercial Business. The role will involve assisting Branches to achieve their Renewal and New Business targets while delivering a superior and efficient customer care service that produces agreed sales results while enhancing the FBD Brand. The Primary role will be to provide phone support to Sales Offices in addition, you will participate in and complete new business campaigns when required.

Job Responsibilities

The primary function of the Branch Support Advisor is to renew and sell Personal Lines, Farm and Commercial Business. The role will involve assisting Branches to achieve their Renewal and New Business targets while delivering a superior and efficient customer care service that produces agreed sales results while enhancing the FBD Brand. The Primary role will be to provide phone support to Sales Offices in addition, you will participate in and complete new business campaigns when required.

Job Responsibilities

Education

• Strong knowledge of FBD products and systems with a minimum of 3 years’ service in a similar role would be an advantage but not essential
• Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland.
• Leaving Certificate or equivalent and/or a relevant third level qualification.

Experiences

• Previous insurance/financial services experience would be advantageous but not essential.
• Sales/customer service experience in a similar role would be a distinct advantage.

Competencies

• Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Successful candidates will have the ability to develop and maintain customer relationships and be able to demonstrate excellent communication and organizational skills. They must be ambitious, target driven and energetic in approach with a positive outlook.

MCC

• Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012).

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FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.