Technical Operations Manager

Talent, Support, Success.

About the Role

The Technical Operations Manager leads the underwriting teams responsible for managing technical support to Personal Lines business within FBD. The successful candidate will play a key leadership role in supporting profitable growth in the Branch, Consumer, Partnership and Motor Schemes channels.

Job Responsibilities

• Reporting to the Head of Technical Underwriting, this individual will be responsible for managing and developing the Personal Lines underwriting teams supporting branch, consumer and partnership channels. 
• Drive capability development and create a high performance culture, managing and mentoring Personal Lines underwriters. 
• Ensure that technical capabilities are developed within teams and available to support profitable growth, product development and QA activities.
• Ensure all activities are carried out in adherence with the FBD Underwriting Policy, protecting FBD through close monitoring of business quality.
• Ensure that all regulatory requirements are adhered to with respect to renewals, new business and other areas of responsibility.
• Lead underwriting operational excellence including identifying opportunities for continuous improvement to processes and efficiency in FBD’s Personal Lines underwriting operations teams.
• Working closely with Sales to develop and agree service level agreements for referrals and manage service in line with these targets. Ensure appropriate MI is available to manage and monitor resource capacity and support those agreed service levels.
• Foster continuous communication between the sales, claims and underwriting teams to support their combined effectiveness. Work closely with other teams across underwriting to foster a culture of collaboration.
• Support the FBD strategy and ensure that Personal Lines is well positioned to support strategy implementation.
• Form an active part of the Personal Lines management team and contribute to underwriting and pricing strategy.
• Support and lead where operational changes arise from new product development, regulatory changes, the introduction of new channels and partnerships.

Education

• Achieved a professional insurance qualification to the level of Advanced Diploma in Insurance Management (MDI)
• Bachelor’s degree or equivalent

Experiences

• A minimum of 5 years Underwriting experience with strong understanding of Underwriting processes and principles.
• A proven record of managing operational teams including people leadership and mentoring experience.
• A collegiate approach and the ability to work effectively with others to ensure the realisation of FBD’s goals.

Competencies

• Enthusiasm, drive and an attitude for making things possible.
• Outstanding numerical, analytical and organisational skills as well as first class communication skills.
• Delivery focused with a strong aptitude for team motivation
• Highly organised and structured approach to working with the ability to manage multiple competing priorities.
• A collegiate approach and the ability to work effectively with others to ensure the realisation of FBD’s goals.
• An insurance professional possessing insurance business knowledge with a proven track record of managing operational teams.
• Considerable exposure to personal lines products with a deep understanding of underwriting rules and associated referral process.
• A clear and concise customer focus with the ability to balance this focus with sound underwriting decisions.

MCC

• Customer Focus
• Risk Management and Compliance
• Insurance Principles and Practise
• Cultivating Relationships
• Quality control and attention to detail

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Internal closing date for applications will be COB - Friday 10th July 2026.

This role sits within Pay Band M/S of FBD’s Underwriters Pay band.

FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.

Our Benefits Include:

• Competitive performance-related bonus
• Employer pension contributions
• Private health insurance allowance
• Paid maternity and paternity leave
• Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance
• Professional Development Opportunities
• Wellness wallet and wellbeing initiatives
• Monthly lunch allowance*
• Hybrid working model: 3 days from home, 2 days in the office*

*Location dependent