Sales Support Manager - Life & Pensions

Job Overview

The Sales Support Manager plays an important role in ensuring compliance and supporting the Financial Advisors within Life and Pensions. The position requires coordinating internal audits, maintaining robust controls, and providing administrative support to the financial advisors. The ideal candidate will possess a strong understanding of industry regulations, excellent organisational skills, and the ability to facilitate seamless operations to support sales success.

Job Responsibilities

Compliance and Risk Coordination
•    Ensure all sales activities comply with regulatory requirements and internal policies.
•    Coordinate with internal audit, compliance, risk and sales operations to ensure the effectiveness of the controls and adherence to compliance standards.
•    Develop and implement compliance training programs for the sales teams.
•    L&P Complaints Champion & responsible for responses, Ombudsman, errors & completing complaints log
•    Work on and deliver any CBI reviews and assist Compliance with the annual CBI return.
•    Prepare and present a monthly compliance dashboard.
•    Risk Champion for L&P & with the team report on this area including the Risk Register.

Controls and Procedures
•    Maintain and enhance control mechanisms to ensure the integrity of the sales process. 
•    Regularly review and update policies and procedures to align with the regulatory changes.
•    Responsible for all changes to terms of business/fact finds etc, and check and sign off before sign-off by Compliance and Head of L&P
 

Job Responsibilities

Sales Support
•    Provide administrative and strategic support to the Financial Advisors.
•    Assist in the preparation of sales materials, presentations and proposals.
•    Support the team in achieving sales targets by providing insights and data analysis.
•    Coordinate with Financial Advisors to ensure they have the necessary resources and information.
•    Facilitate communication between Financial Advisors, internal departments and external product producers.
•    Coordinate the induction training for new Financial Advisors and ongoing sales training.
•    Drive the use of Wealthtrack.

Reporting and Analysis
•    Prepare regular reports on sales performance and compliance metrics.
•    Analyse sales data to identify trends and opportunities for the Financial Advisors.

Collaboration 
•    Work closely with the cross functional teams to ensure efficient operations.
•    Participate in strategic planning and contribute to business development initiatives.
•    Organise regular meetings with New Ireland as well as other product producers.
 

Education

•    Relevant third level qualification and / or Pensions qualification supported by LIA or QFA. He/she needs to fully understand in detail all aspects of Investment, Pensions and Life Assurance.
•    Minimum five years of experience in compliance or sales support role within the financial services industry
•    Excellent organizational and analytical skills.
•    Excellent presentation skills. 
•    Ability to communicate effectively and work collaboratively with a diverse team
•    Proficiency in Microsoft Office and CRM systems.
 

Experiences

Competencies

• High level of integrity and professionalism.
• Ambitious
• Ability to develop & implement continuous improvements.
• Target driven & results orientated.
• Strong problem-solving abilities and a customer-centric mindset.
• Compliance with regulatory requirements, must meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012).

MCC

This role is a control function role with a CF designation

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The closing date for applications is 3rd December 2024.