Motor Engineer

Talent, Support, Success.

.

About the Role

The Claims Vendor Management Team oversee the management of FBD’s claims service providers. The team plays a key role in delivering core services that supports FBD’s Claims Department’s ambition to keep our promise by making good the losses incurred by customers and claimants in the most effective and efficient way possible. The successful candidate will provide support to our Claims Handlers to ensure they can enable customers to quickly progress their claims to settlement with minimum stress and inconvenience. As an In-House Motor Engineer, Claims Handlers will lean heavily on your expertise and experience in the assessment of all vehicle types, including all types of agricultural machinery. The successful applicant will be able to quickly build rapport and trust-based relationships and collaborate effectively across the Claims Department and other business areas.

Job Responsibilities

• Reporting to the Claims Vendor Management Team Assistant Manager, the individual will be responsible for a portfolio of desktop assessments. This generally includes standard accidental damage image based assessments, pre-theft valuations, and diminution opinions.
• Additionally, the individual will also be expected to provide expert opinion on more complex claims, second opinions on not agreed PAV’s, disputed claims, etc.
• Regular detailed reporting on performance will also be expected. This should include such measures as inspections completed / outstanding, average lifecycle, average and range of agreed labour rates, etc.
• Attend quarterly business review meetings with key vendors.
• Provide training to handlers in areas where processes can be improved.
• Working alongside the Claims Vendor Motor Service Provider Co-Ordinator, co-ordinate and complete audits on all FBD vehicle associated vendors, including our network repairers and motor assessing partners.
• Drive Continuous Improvement and explore initiatives to deliver better value along with enhancing our processes to achieve a leaner more efficient way of working.
• The individual will also be expected to provide regular insights into the motor vehicle and repair industry, highlighting market trends, new technologies, challenges and opportunities that may impact FBD’s ability to provide excellent customer service and value for money. This may include involvement across the business teams such as Claims, Underwriting, and Actuarial & Pricing.

Job Responsibilities

Education

• Registered member of the Institute of Automotive Engineer Assessors (IAEA)

Experiences

• Minimum 5 years’ Experience working as a Motor Assessor
• Agricultural Machinery
• Private & Commercial Motor Vehicles

Competencies

• Expert understanding of the Audatex system
• Strong negotiation skills
• Excellent interpersonal skills with demonstrated record in building working relationships with a wide range of internal and external stakeholders
• Excellent written and verbal communication skills
• Self-motivated with the ability to work on your own initiative in order to meet personal and departmental targets.
• Ability to work under pressure and prioritise key activities.
• IT literate including all MS platforms, specifically MS Excel and MS Access.

MCC

These represent the key responsibilities for this role. Management reserve the right to modify/change responsibilities in line with company requirements.

Footer

This role is being offered on a permanent contract.

Our Benefits Include:

• Competitive performance-related and/or sales bonus
• Employer pension contributions
• Private health insurance allowance
• Paid maternity and paternity leave
• Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance
• Wellness wallet and wellbeing initiatives