Junior Application Support Engineer

Job Overview

We are looking to recruit a versatile, analytical and highly motivated Junior Software Engineer to support in evaluating and troubleshooting our systems. Successful candidates will work closely with the business and IT teams through the provision and management of software fixes and enhancements to business systems.

Job Responsibilities

• Identify, investigate and resolve a range of technical issues affecting business systems by exceeding target SLAs
• Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors
• Escalate high impacting incidents where appropriate and follow up to ensure resolution
• Assist in the change request process for the applications, verify plans and raise change requests
• Demonstrate flexibility to cope with changing demands based on business priority
• Support of system deployments from business and liaising with 3rd party vendors where relevant
• Organising meetings with members of the business, IT and 3rd party vendors to discuss system issues

Education

• IT 3rd Level technical qualification (e.g. computer science degree or similar)

Competencies

• Understanding of the SDLC
• Experience in a technical delivery role with a demonstrable ability to deal with a wide range of business areas and 3rd party vendors
• Understanding of ITIL IT Incident and Change processes
• Understand IT support services focused on service improvement to identify potential incidents before they occur
• Strong software troubleshooting and problem-solving skills
• Excellent written and oral communications skills
• Strong analytical and problem-solving skills.
• A self-starter with an ability to work to deadlines in a fast-paced environment.
• Experience of all aspects of software project life cycles – from requirements gathering, through design, development and Implementation
• Ability to work on own initiative and as part of a team

MCC

• Excellent communication, negotiation, and stakeholder management skills
• Strong analytical and problem-solving abilities
• Ability to work effectively in a fast-paced, dynamic environment
• Team player
• Strong interest in continuously improving

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This role sits within the A pay grade in the IT department. 

FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career