Infrastructure Engineer

Talent, Support, Success.

Talent, Support, Success

About the Role

We are looking for a skilled Infrastructure Engineer to join our IT Service Operations team. In this role, you will support our core infrastructure, Microsoft 365 environment, and network security tools—while also contributing to key IT projects and service improvements. This is a hands‑on technical position focused on delivering stable, secure, and high‑performing IT services across the organisation.

Job Responsibilities

• Administer and support Microsoft 365 (Exchange Online, Entra ID, Intune)
• Manage Windows/Linux servers, virtualisation platforms, and cloud environments
• Oversee general networking and firewall operations (Cisco and Palo Alto)
• Troubleshoot complex infrastructure, network, and M365 issues
• Support IT projects from planning through to implementation
• Work closely with outsourced service providers and support partners, ensuring high‑quality delivery, effective escalations, and strong operational coordination
• Maintain robust security practices, monitoring, vulnerability management, and patching processes
• Conduct and document Disaster Recovery (DR) testing where required
• Create and maintain technical documentation and contribute to ongoing service improvements

Education

• Third‑level qualification
• Relevant industry certifications e.g. Azure Administrator Associate (AZ‑104), Intune Administrator (MD-102), Cisco CCNA, Palo Alto PCNSA, CompTIA Security+, ITIL 4 Foundation

Experiences

• 5+ years in systems engineering or infrastructure operations

Competencies

• Strong systems administration experience in medium to large environments
• Solid Microsoft 365 administration skills
• Strong understanding of security requirements, best practices, and controls
• Good knowledge of networking fundamentals and firewall technologies (Palo Alto desirable)
• Experience working in a regulated industry is an advantage
• Strong problem‑solving ability and a collaborative, customer‑focused approach
• Comfortable working across both BAU operations and project delivery activities

MCC

• Customer Relationship Management
• Planning & Organisation
• Interpersonal, communication and organisational skills.
• Problem solving & Decision making
• Drive for results

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This role sits within Pay Band D of FBD’s IT Pay band

FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.

Our Benefits Include:

• Competitive performance-related and/or sales bonus
• Employer pension contributions
• Private health insurance allowance
• Paid maternity and paternity leave
• Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance
• Wellness wallet and wellbeing initiatives