Governance Executive

Job Overview

Job Responsibilities

Contribute to the growth and the effective operation of Underwriting Governance through:

• Assessing underwriting activity to identify premium, product and operational risks and controls.
• In conjunction with Underwriting managers/teams agree higher risk areas and assess existing controls and identify any control gaps.
• Assist managers/teams in developing effective controls and test the effectiveness of existing controls.
• Assess the effectiveness of controls through monitoring, testing and quality assurance reviews.
• Work with Underwriting Managers to agree and design effective Quality assurance reviews, ensure that each review has a clear methodology and that results are reviewed and analysed with the relevant  managers.
• Ensuring a clear audit trail of the work performed from agreeing review parameters to management sign off and completion of recommendations/action items agreed to improve performance.
• Complete own control testing/quality assurance review schedule to timelines ensuring quality and attention to audit trail are maintained and ensuring individual review reports are sufficiently detailed to facilitates qualitative review.
• Working with colleagues to continually assess and improve the control structure within the department to ensure control activity is kept risk focused and aligned to the department objectives.
• Develop the parameters for suitable control reports to assess ongoing activity and identify potential weaknesses and review effectiveness of existing control reports.
• Continually strive to identify efficiencies within ongoing activity.
• Assess, request and sort data in a manner which facilitates an efficient clear review with optimal coverage.
• Building on own Risk and Compliance skills and knowledge.
• Responsible for the effective operation of the departments Quality assurance actions log.
• Assist in the review, strengthening and adapting of operational controls to meet changing internal and external requirements.

Job Responsibilities

Support the Error and risk processes within the Underwriting departments (Personal Lines, Commercial Lines and Agri lines):

• Review and assess potential reportable errors. Gather information and identify the number of customers potentially impacted.
• If deemed reportable,  log on the database and organise an opening meeting with stakeholders to discuss how to investigate, remediate and resolve the error.
• Support Underwriting Governance lead in the investigation stage and test/review results of the investigation to ensure the full scope of the issue is identified.
• Support Underwriting Governance lead to carry out an impact analysis review of the error to ensure that all products impacted are identified.
• Circulate updates and organise regular follow up meetings to keep stakeholders informed.
• Support Underwriting Governance lead to manage the error assessment stage of the error including identifying the number of customers impacted and outlining an action plan to resolve the issue.
• Support Underwriting Governance lead  to manage the remediation stage of the process.
• Support Underwriting Governance lead to manage the solution stage of the issue.
• Ensure that the error management process is completed within CPC requirements.  Prepare a management report document outlining each stage and providing a synopsis of the issue.
• Coordinate and chair error group meetings to discuss current/new errors. Prepare the agenda/minutes for these meetings.

Education

• Ambitious and energetic with Financial Services experience.
• Possess an understanding of the risk and control environment within which companies within the financial services industry work.  

Experiences

• Quality and results focused with a clear understanding of being able to demonstrate task/control completion.
• Previous experience of working in a risk control role in the Insurance industry and an understanding of the importance of effective, efficient controls including quality assurance.
• Ability to work within the department and team to agree and design effective controls and quality assurance reviews
• Ability to analyse the benefits of control activity and QA results and identify the impact and root cause of control weaknesses.
• Experience in testing the effectiveness and efficiency of controls and have the ability to carry out peer reviews on control activity and quality assurance reviews on underwriting activity.
• Possess the ability to build working relationships within team units and with other internal stakeholders.
• An excellent communicator both written and verbal.
• Ability to work as part of a team and to act on own initiative
• Proficient in Microsoft applications including Excel, SharePoint, Word & PowerPoint.

Competencies

• Previous experience in insurance with emphasis on governance, quality assurance and controls.
• Previous underwriting experience desirable but not essential.  
• An excellent communicator both written and verbal.
• Attention to detail.
• Ability to work as part of a team and to act on own initiative
• Ability to seek out and use all available sources of information to make informed decisions and to solve problems.
• Constructive and supportive working style.
• Proficient in Microsoft applications including Excel, SharePoint, Word & PowerPoint.

MCC

• Communicating Effectively 
• Influencing and negotiation
• Insurance Principles and Practise
• Cultivating Relationships
• Problem solving

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This role is a 12 month FTC.

This role sits within pay grade B in the Underwriting Department. 

FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.