Customer Pricing Manager

Job Overview

The Customer Pricing Manager provides leadership for customer pricing activities across all portfolios, contributing to building and executing a strategy for profitable growth. They lead the effective development and implementation of robust pricing models and produce analyses to track and provide recommendations to improve portfolio performance. This is a key role within FBD reporting directly to the Head of Pricing & Analytics.

Job Responsibilities

• Reporting to the Head of Pricing & Analytics this individual will be responsible for leading the further development of Customer Pricing within Underwriting at FBD.
• They will initiate, coordinate, prepare and perform actuarial analyses relating to portfolio price adequacy to inform tactical action and strategic direction.
• They will oversee the development and maintenance of propensity models and impact analysis models to forecast portfolio performance
• Informed by appropriate analytical analyses, they will develop new pricing structures and enhance existing ones in support of the Business Strategy.
• They will collaborate closely with the Underwriting and Portfolio Managers to inform strategic portfolio and segmental and individual pricing decisions.

Job Responsibilities

• Working closely with the UW Change team they will lead the design, testing and maintenance of system based pricing models and tools.
• They will champion data quality and enhance business insights through more effective use of data and analytics.
• Working closely with the Governance team and the Head of Pricing & Analytics, they will design and monitor a control environment to ensure customer pricing processes and procedures are robust.
• They will ensure assistance is provided to internal and external governance stakeholders such as Underwriting Governance, Regulators, Auditors and internal control functions, on any queries concerning Customer/Market Pricing.
• They will contribute to the development of the learning & development programme and facilitate training to Underwriters and the rest of the business on pricing techniques.
• They will provide support to projects and change programmes - taking business lead or other role as appropriate.
• They will lead a team of pricing actuaries, actuarial trainees, university interns and analysts including performance management, goal setting and creation of individual development plans.

Education

• An experienced and qualified actuary, possessing robust technical knowledge of general insurance pricing techniques and processes and analytical systems which support same.

Experiences

• Enthusiasm, drive and an attitude for making things possible.
• First class communications skills together with an approach that encourages open discussion and collaborative resolution to problems within the unit and between unit and governance stakeholders.
• Highly organized with the ability to manage multiple conflicting priorities.
• Strong analytical skills & decision-making ability and ability to plan and co-ordinate with business partners on a collaborative basis both within the pricing team and within the wider underwriting function
• Strong IT skills in particular Excel, SAS/SQL, and actuarial software skills (e.g. EMBlem, ResQ, Radar)
• Bachelor’s degree or equivalent with professional designation
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Competencies

• A proactive and energetic approach with the ability to work on own initiative, and as part of a team, in order to achieve department targets
• Strong organisational and administrative skills with a disciplined approach to tasks/duties
• Strong analytical and problem-solving skills
• Excellent interpersonal skills with demonstrated record in building working relationships with a wide range of internal and external stakeholders
• Proficiency in all Microsoft Office packages

MCC

This role sits within the Manager/Specialist pay grade in the Underwriting department. 

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FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.