Central Operations Administrator

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FBD is Ireland’s largest homegrown insurer, supporting consumers, farmers, and businesses nationwide for over 50 years. With a local network of 34 branches and a commitment to genuine customer service, we are uniquely positioned to meet our customers’ needs.

As an Irish-owned company, we take pride in fostering an inclusive environment, evidenced by our Gold Accreditation from Investors in Diversity (IiD) through the Irish Centre for Diversity. Our culture values work-life balance and creates a friendly atmosphere where our people can thrive, feel valued and contribute to achieving FBD’s strategic goals.

Reporting to the Team Leader, this role is required to perform the necessary activities in the Central Operations area at FBD Head Office assisting in a wide range of general business functions.

Job Overview

o Processing of customer documentation.

o Policy Cancellations and suspensions.

o Assisting and resolving customer queries.

o Administration for claims department

o Quotes for specialized products.

o Liaising with various areas of the business.

o Ensuring internal controls are applied appropriately.

o Supporting internal and external customers to agreed service levels in line with the Central Bank & regulatory requirements

o General activities complementary or ancillary to the responsibilities listed together with such other tasks reasonably requested by the area team leader or management.

o Support for Main Reception area when required to include maintaining switchboard, greeting visitors, etc.

o Cross functional support as requested to other areas of Central operations such as post and account duties.

Education

Leaving Certificate or equivalent qualification.

Experiences

1-3 years’ experience in a busy office environment or similar role is essential.

Competencies

• Ability to provide excellent service to all customers and meet deadlines, as required
• Strong team player with the ability to work on your own initiative
• Excellent interpersonal skills in building working relationships with a wide range of internal and external stakeholders
• Previous administration experience is desirable, but not essential
• Excellent punctuality and ability to work accurately under pressure
• Strong organizational and administrative skills with a disciplined approach to tasks/duties
• Computer skills mandatory with proficiency in Excel and Microsoft Office Suite

MCC

This role sits within Pay Band A of FBD’s General Support Functions' Pay band

This role is being offered on a 12 month FTC

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FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.