Central Operations Administrator

Job Overview

Reporting to the Team Leader, this role is required to perform the necessary activities in the Central Operations area at FBD Head Office assisting in a wide range of general business functions (Fixed-Term Contract - 12 months).

Job Responsibilities

• Processing of customer documentation;
• Policy Cancellations and suspensions;
•  Assisting and resolving customer queries;
• Administration for claims department;
• Quotes for specialized products;
• Liaising with various areas of the business;
• Ensuring internal controls are applied appropriately;
• Supporting internal and external customers to agreed service levels in line with the Central Bank & regulatory requirements;
•  General activities complementary or ancillary to the responsibilities listed together with such other tasks reasonably requested by the area team leader or management;
• Support for Main Reception area when required to include maintaining switchboard, greeting visitors, etc;
• Cross functional support as requested to other areas of Central operations such as post and account duties.

Education

• Leaving Certificate or equivalent qualification.

Experiences

• 1-3 years’ experience in a busy office environment/Receptionist or similar role is desirable.
• Ability to provide excellent service to all customers and meet deadlines, as required.

Competencies

• Excellent punctuality and ability to work accurately under pressure.
• Strong organizational and administrative skills with a disciplined approach to tasks/duties. 
• Excellent attention to detail and problem solving.
• APA/CIP qualified would be an advantage.
• Computer skills mandatory with proficiency in Excel and Microsoft Office Suite.

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This is a 12-month Fixed Term Contract role. This role sits within Pay Band A of FBD’s Operations Function Pay band.

FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.

FBD is regulated by the Central Bank of Ireland.