Business Analyst - Claims Integration

Job Overview

The role provides an opportunity to support Claims projects and respond to Claims Department strategic initiatives whilst also responding to any change required for mandated regulatory projects.  The Business Analyst will be responsible for analysing, developing and ensuring agreement on business and functional requirements. 

This is a cross functional role and requires an ability to generate consensus with key stakeholders throughout the business.  The role holder will work closely with Product and functional implementation teams to ensure that systems meet detailed requirements.  Knowledge and experience of financial systems, web & digital applications and documentation outputs is required.

Job Responsibilities

• Project initiation and kick off workshops.
• Communicating with key stakeholders within the business to understand the requirements of the organisation and its individual departments.
• Identifying the processes needed to implement your recommendations.
• Producing written documentation to support your findings and present it to stakeholders when asked.
• Scheduling, co-coordinating, preparing and facilitating formal requirements gathering sessions including reviewing / assessing current state and developing future state.
• Identifying gaps and potential risks within current and designed processes
• Design & facilitating requirement prioritisation.
• Process mapping.
• Development of user cases.
• Supporting user acceptance testing plan, scenarios and execution.

Job Responsibilities

• Development of business requirements documentation from draft through to sign-off.
• Take an active role in solution design ensuring cross system impacts are assessed.
• Develop functional requirements to conform to the designed solution.
• Ensure cross system impacts have been assessed and detailed thoroughly.
• Assisting the business with training strategies, planning and execution.
• Responsible for change request management throughout the lifecycle of developments, projects and operational changes.
• Provide innovative ideas and solutions in an ever-changing environment.
• Working with Compliance ensuring all content and functionality adheres to CPC & FBD standards.
• Take an active role in the FBD BA community of practice, which is dedicated to the continuous growth and improvement of the analysis service provided by the team.

Education

• Relevant Third Level degree or appropriate professional qualification.
• Appropriate Business Analysis certification e.g. CBAP, BCS, ISEB.

Experiences

• A minimum of 3-4 years relevant experience in a Business Analyst role.
• Experience and understanding of insurance products is desirable.
• Previous MS Visio (process mapping) experience is desirable.

Competencies

• Strong attention to detail - essential.
• Strong documentation and analytical skills.
• Understanding of project management lifecycle & methodologies.
• Excellent interpersonal skills with demonstrable record of building working relationships.
• Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to provide excellent service to all customers and meet deadlines.
• Self-motivated with the ability to work on your own initiative and a desire to develop knowledge and experience.

MCC

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FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.