Broker Support Lead

Job Overview

The Broker Support Lead is responsible for delivering a quality service to our broker partners while fostering close working relationships with supporting business units, in addition to delivering profitable business results in line with broker channel targets.

This role will be based in our Head Office - Dublin 12. We currently operate a hybrid model of 2 days in the office and 3 days working from home.

Job Responsibilities

• Provide service and support of the highest quality to our Broker partners.
• Manage broker support team – assign tasks, performance management, training, QA, coaching and mentoring.
• Generate new business opportunities according to the sales plan by interacting, encouraging and negotiating with our broker partners.
• Provide Credit Control support to the Broker Credit Control team
• Respond to all telephone and e-mail enquiries from Brokers promptly and effectively.
• Work closely with Underwriting, Broker Development Managers and Head of Broker to achieve and exceed sales and service levels of the unit.
• Responsible for the maintenance of all relevant records in accordance with regulatory, statutory and internal requirements.

Job Responsibilities

• Ensure any issues arising are dealt with in accordance with FBD standards and that where appropriate issues are escalated in a timely fashion.
• Support organisational change initiatives and represent the broker department in company projects  
• Quality control testing for broker projects and agency maintenance
• Develop and maintain good relationships with FBD internal departments in order to deliver a high standard of Broker service and support.
• Provide regular input into management business performance and service reports 
• Produce high quality reports and presentations for senior management and broker partners
• Any other duties/responsibilities as may be reasonably assigned by the Head of Broker in line with business unit or company requirements

Education

• Leaving Certificate or equivalent and/or a relevant third level qualification
• Qualified to minimum Certified Insurance Practitioner (CIP), or Grandfathered Accreditation

Experiences

• A minimum of 1-3 years general insurance experience

Competencies

• A proactive and energetic approach with the ability to work on own initiative, and as part of a team, in order to achieve department targets
• Strong organisational and administrative skills with a disciplined approach to tasks/duties
• Strong analytical and problem-solving skills
• Excellent interpersonal skills with demonstrated record in building working relationships with a wide range of internal and external stakeholders
• Proficiency in all Microsoft Office packages

MCC

• Communicating Effectively 
• Influencing and negotiation
• Insurance Principles and Practise
• Cultivating Relationships
• Problem solving

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This role sits within the B pay grade in the Underwriting Department. 

FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.