Broker Development Coordinator

Talent, Support, Success.

About the Role

The Broker Development Co-ordinator is responsible for delivering a quality service to our broker partners while fostering close working relationships with supporting business units, to support delivery of profitable business results.

Job Responsibilities

• Provide service and support of the highest quality to our Broker business partners.

• Provide Credit Control support to the Broker Credit Control team

• Respond to all telephone and or e-mail enquiries from Brokers promptly and effectively.

• Work closely with our Broker Underwriting and Sales Teams and Broker Support Lead to achieve and exceed sales and service levels of the unit.

• Work in conjunction with Broker Development Managers and Underwriters to support renewal retention and new business growth

• Responsible for the maintenance of all relevant records in accordance with regulatory statutory and internal requirements.

Job Responsibilities

• Ensure any issues arising are dealt with in accordance with FBD standards and that where appropriate issues are escalated in a timely fashion.

• Support organisational change initiatives when necessary.

• Develop and maintain good relationships with FBD internal departments, in order to deliver a high standard of Broker service and support.

• Provide regular input into management business performance and service reports 

• Any other duties/responsibilities as may be reasonably assigned by the Broker Support Lead in line with business unit or company requirements.

Education

Excellent results in the established Leaving Certificate and/or third level qualification in a business discipline.

Experiences

• A minimum of 1 year’s general insurance or office/administration experience is desirable.
• Well organised, attention to detail, with strong customer focus
• Ability to provide excellent service to all customers and meet deadlines, as required.
• Good communication and decision-making skills with the ability to work in a team.
• Proficient in Microsoft Word, Excel, Powerpoint and Outlook.
• Self-motivated with the ability to work on your own initiative and a desire to develop knowledge and experience.
• Excellent interpersonal skills with demonstrated record in building working relationships with a wide range of internal and external stakeholders.

Competencies

• Excellent analytical skills
• Ability to influence
• Excellent communication skills
• Excellent facilitation skills
• Strong organisational skis and the ability to motivate and get buy in from others at all levels of the organisation

MCC

• Customer Focus
• Risk Management and Compliance
• Insurance Principles and Practise
• Cultivating Relationships
• Quality control and attention to detai

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Closing date to submit applications is Friday 27th February 2026.

This role sits within Pay Band A of FBD’s Commercial Underwriters Pay band

FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.

Our Benefits Include:

• Competitive performance-related bonus
• Employer pension contributions
• Private health insurance allowance
• Paid maternity and paternity leave
• Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance
• Professional Development Opportunities
• Wellness wallet and wellbeing initiatives
• Monthly lunch allowance*
• Hybrid working model: 3 days from home, 2 days in the office*

*Location dependant