Assistant Claims Manager- Large Loss Group

Talent, Support, Success.

About the Role

Reporting to the Head of Large Loss Group, the successful candidate will assist in delivering excellence in claims management with particular focus on: developing individual handling performance & expertise; delivering cost effective settlement outcomes; assuring quality and compliance; driving operational efficiency and embedding continuous improvement aligned with the company strategy.

The Large Group includes:

• The Large Claims team, the Motor Insurers Bureau of Ireland (MIBI) team, FBD Solicitors (Large Loss) and the Legal Costs team.

Job Responsibilities

• Responsible for managing the performance management cycle, including setting personal business objectives, tracking results against target, conducting interim and annual reviews and collating and delivering final assessment ratings.
• Track, monitor and report key metrics including settlement rates, recoveries, settlement costs, claim lifecycles, service provider cost performance and other relevant metrics for teams in the Large Loss Group.
• Monitor workflow across the group, outstanding caseloads, processes, distribution of new claims, and work to identify and bring to a conclusion claims in an efficient and cost-effective manner.
• Provide guidance on technical queries from the group on large & complex claims.
• Reinforce culture of continuous improvement and excellence within the team, including new and existing initiatives in this area.
• Monitor and report key operational procedures and controls.
• Conduct regular audits on the quality of claim handling and settlements, analyse results and take appropriate actions to improve settlement outcomes.
• Conduct themed reviews as prescribed by claims management or other stakeholders.
• Support and drive effective communications across all departments.
• Monitor and supervise e-learning and compliance and track active completion.

Job Responsibilities

Education

She/he will have a minimum of a third level degree and or professional qualification in an insurance, accounting, auditing or risk management discipline and / or appropriate professional qualification and be CIP qualified or Grandfathered in the area of Claims.

Experiences

In addition, it is expected that he / she will have a minimum of 2-3 years’ experience at management/supervisory level in a large financial services / insurance organisation.

Competencies

The successful candidate will have the following attributes:

• Excellent people management ability with experience in managing, supervising or leading injury claims handling teams.
• Technical claims handling experience in large & complex injury claims.
• A continuous improvement mind-set.
• Demonstrable experience in driving or supporting effective team performance management and a proven approach to service delivery.
• Excellent numerical, analytical, communication & facilitations skills.
• Ability to work with colleagues across all levels of the organisation.

MCC

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These represent the key responsibilities for this role. Management reserve the right to modify/change responsibilities in line with company requirements.

FBD is an equal opportunities employer

Our Benefits Include:

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