Administrator

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We’re currently seeking an enthusiastic Administrator(Fixed-Term Contract - 12 months) to join our operation team to provide administrative support with our IMID (Irish Motor Insurance Directive) project. 

The successful candidate will be responsible for making outbound calls regarding their assigned motor policies to obtain valid license numbers for all drivers.. In addition all information must be accurately and efficiently inputted into TIA system.

Reporting to the Team Leader, this role is required to perform the necessary activities as outlined by the business and escalate any issues or queries. 

You will be part of a team based at Head Office in Dublin 12. This is a hybrid role, we currently work two days a week in the office and three days at home. 

Job Responsibilities

• Outbounding of motor customers;
• Adherence to call scripts and company procedures;
• Manage the inbox relating to the IMID project;
• Accurately enter data;
• Assisting and resolving customer queries relevant to the IMID project;
• Administration relating to the IMID project;
• Liaising with various areas of the business when required;
• Ensuring internal controls are applied appropriately.

Education

Leaving Certificate or equivalent qualification.

Experiences

1-3 years’ experience in a busy office environment or similar role is desirable but not essential.

Competencies

• Ability to provide excellent service to all customers and meet deadlines, as required.
• Strong team player with the ability to work on your own initiative.
• Excellent interpersonal skills in building working relationships with a wide range of internal and external stakeholders.
• Previous administration experience is desirable, but not essential.
• Excellent punctuality and ability to work accurately under pressure.
• Strong organizational and administrative skills with a disciplined approach to tasks/duties.
• Computer skills mandatory with proficiency in Excel and Microsoft Office Suite.
• The ability to engage and create rapport with the FBD customer base.
• Ability to work on your own initiative.

MCC

This role sits within Pay Band A of FBD’s General Support Function Pay band.

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FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.